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Support

Developer and Provider Operations Support

Use this page for incident routing, onboarding help, and escalation for billing, payout, or contract-job disputes.

API and Billing

  • Failed model calls and timeout diagnostics
  • Usage row mismatch and settlement questions
  • ANM balance funding and escrow verification

Provider Operations

  • Worker install and benchmark troubleshooting
  • GPU detection and runtime health issues
  • Payout, reputation, and staking support

Contract Workloads

  • Contract-triggered job failures
  • Challenge windows and dispute escalation
  • Treasury subsidy configuration issues

Support Intake Checklist

  1. Include project ID, request ID, and affected endpoint/job class.
  2. Provide timestamp, expected behavior, and observed behavior.
  3. Attach worker logs or API response snippets where possible.
  4. Include ANM settlement ID when reporting billing or payout issues.

Contact Channels

  • Email: aicf@animica.org
  • Status page updates: /status
  • Documentation: /docs
  • Releases and issues: GitHub