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Support

Get Help with Animica

Whether you are running a wallet, mining on the pool, calling the RPC, or operating an AICF provider worker — here is how to reach us and what to include so we can help fast.

GitHub Issues

Best for bugs, feature requests, and anything reproducible — node, wallets, miner bundles, SDKs, and pool tooling all live in one monorepo.

Open an Issue

Email

Best for account-specific questions, payout issues, billing disputes, and anything you'd rather not post publicly.

contact@animica.org

X / Twitter

Best for quick questions and staying current — release announcements and network updates are posted there first.

@animicaorg

Wallets & Transactions

  • Wallet install, restore, and checksum verification
  • Stuck or missing transactions (include the tx hash)
  • anim1… address questions

Mining & Pool

  • Miner setup, shares, and dual-mining XMR
  • Pool payouts and hashrate reporting
  • Connection and stratum issues

AICF Compute

  • Provider worker install and benchmark troubleshooting
  • Failed model calls and usage/settlement questions
  • Payout, reputation, and staking support

What to Include

  1. What you were doing, what you expected, and what happened instead.
  2. Timestamps, and a transaction hash or anim1… address where relevant.
  3. Logs or error output (miner logs, worker logs, API responses).
  4. Your platform and version (wallet build, CLI version, miner bundle).